›How are you able to have such low fees compared to everyone else?
We price on a cost-plus model: you pay interchange plus a disclosed markup, instead of a blended rate that hides the difference. Volume across our merchant base keeps that markup low.
›How many merchants have been onboarded?
More than 10,000 businesses have been reviewed and we process $1.4B annually on their behalf.
›Out of the statements you reviewed, how many could you save money on?
The large majority. When we cannot beat your current agreement we tell you so and you keep the analysis.
›Can you increase my fees after I switch?
No. Your markup is fixed in writing. What you see on the savings call is what you get.
›How fast do I get paid after running a sale?
Next-day funding as standard, with same-day funding available depending on your batch time and bank.
›How can I start accepting credit card payments?
Submit an application and we set up your account, terminals or gateway, and walk your team through taking the first payment.
›What is interchange?
Interchange is the wholesale cost set by the card brands and paid to the cardholder's issuing bank. Nobody can discount it — the difference between processors is the markup on top and how well transactions are qualified.
›If I send you my statements, how is it confidential?
Statements are viewed internally by our audit team only, are never shared with third parties, and are deleted on request.
›What is the average fee saving for merchants who onboard?
Around 30 to 35% of what they were paying before, and up to 40% where old technology or downgraded transactions are involved.
›How many merchants have left Fix My Fees?
Very few. There is no long-term contract keeping anyone here, which is the point.
›What payment types can I accept?
Card present and keyed cards, tap and mobile wallets, e-invoicing, ACH, and check guarantee.
›How do I keep my customers' financial data safe? What is PCI compliance?
PCI compliance is the card brand standard for handling cardholder data. We handle your annual attestation, keep your equipment current, and include breach protection.